GUIDE E-commerce & D2C

WhatsApp for e-commerce: recover carts and confirm COD orders.

Turn abandoned carts into orders, cut RTO with COD confirmation and keep buyers updated, all on WhatsApp.

✓ Official WhatsApp Business API✓ Free plan✓ Hindi & English support
Quick answer

E-commerce brands use WhatsApp Business API to send abandoned cart reminders, confirm cash-on-delivery orders to reduce returns, share shipping updates and run offer broadcasts. Messages are triggered from the store through integrations like Shopify and WooCommerce.

Updated 23 Oct 2026 · AutoChatly team
What you get

Everything you need, in one place.

Abandoned cart recovery

Remind shoppers on WhatsApp, where messages get opened far more than email.

COD confirmation

Ask buyers to confirm COD orders with one tap before you ship, reducing returns.

Order updates

Shipping and delivery alerts as low-cost utility messages.

Pricing

Simple plans in rupees.

Free

₹0 forever
  • 500 contacts
  • 1 team member
  • 2 chatbot flows
Start free

Startup

₹3,999 /month
  • 10,000 contacts
  • 2 team members
  • 5 chatbot flows
Get started
MOST POPULAR

Growth

₹8,999 /month
  • 50,000 contacts
  • 5 team members
  • 15 chatbot flows
Get started

Business

₹19,999 /month
  • 2,00,000 contacts
  • 20 team members
  • 50 chatbot flows
Get started

Prices in INR, taxes as applicable. Meta's WhatsApp message charges are billed separately.

Talk to us

Get a free WhatsApp growth plan.

Leave your details and our team will WhatsApp you within working hours with a setup plan for your business.

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FAQ

Questions, answered.

Does AutoChatly work with Shopify and WooCommerce?

Yes. Connect your store to trigger order, cart and shipping messages automatically.

Can WhatsApp reduce RTO for COD orders?

Many brands use one-tap COD confirmation on WhatsApp before dispatch so unconfirmed orders are not shipped.

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